Delivery time: The delivery time from the Netherlands to the country of destination differs per country. The delivery time may also differ per product, we do not have all items in stock. If you want to be sure whether the product you want to order is in stock, please contact us first.

Express delivery: Express deliveries are possible on request. Please contact us before placing your order. You can reach us by email: info@medi-sense.nl or via the contact form.

VAT: All prices on our website are in Euros (€) and exclusive of VAT.

Shipping costs

• No shipping costs for deliveries within the Netherlands on orders above €40.00 (excl. VAT). For orders below €40.00, shipping and handling costs of €5.00 apply.
• Belgium, €10
• Germany, €10
• Austria, Luxembourg, Denmark, France, €15
• Italy, Spain, Ireland, €20
• Bulgaria, Estonia, Finland, Greece, Hungary, Iceland, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Czech Republic, Sweden, €25
• Switzerland, Cyprus, €45 (shipping with FedEx)
• Norway, €65 (shipping with FedEx)
• United Kingdom, €30 (shipping with FedEx)
• Japan, China, South Korea, Turkey, Singapore, and Canada, €60 (shipping with FedEx)
• United States, €60 (shipping with FedEx) With exception of the ODOFIN smell and taste tests.
• Australia, New Zealand, €70 (shipping with FedEx)

Deliveries to other countries? We can ship to almost any country worldwide. Please contact us for shipping costs: info@medi-sense.nl

Surcharge heavy products. For heavier products or very large orders, a surcharge may apply. In such cases, the additional shipping costs will be presented to you for approval before shipment.

VAT and VAT number (within the EU)

If you order from a country within the EU (except the Netherlands) and you have a valid VAT number, we can supply the goods without VAT. In that case, you must enter your VAT number during the ordering process.

If no VAT number is entered, we will charge the VAT rate applicable in the country of delivery.

Import duties and taxes (outside the EU)

We use FedEx for our shipments outside the EU, under Incoterms DAP (delivered at place). Transport costs cover transport only. Outside the EU, we will not charge VAT. Please note that any import duties and taxes in your country are not included and must be paid by the recipient upon import. The amount of these costs varies per country. For more information, please contact FedEx or the customs authorities in your country.

Returns

Would you like to return a product? Please contact us first via info@medi-sense.nl

If you wish to return a product, the costs are at your own expense. The returned product must be in completely new condition and unused; otherwise, we will not accept the return. Please contact us before sending back a product.

Returns are not possible for products that cannot be returned for hygienic reasons (such as smell tests, taste tests, smell training kits, gas sampling bags) or if the seal has been broken.